FAQs

Check out our most frequently asked questions.

Parking is available at the tour’s starting location. After your purchase tickets, you’ll receive emails with parking suggestions.

Tickets are non-refundable and non-exchangeable, if you have any additional questions or concerns please call our support centre at 1-800-656-0713 and we will see what we can do.

Your tickets are transferrable, so if you can’t use your tickets, feel free to give them to a friend to use.

You may notice what looks like a $1 charge on your credit card statement.

Do not be alarmed, this is not actually a charge but may be the way your credit card company represents the $1 credit card authorization that occurs when your credit card is being validated against the billing information you provided during the purchase process. This is not a charge but a temporary pre-authorization and should disappear on your statement within a few days or when the actual value of the tickets you purchased shows up on your account.

Should you have any other additional questions or concerns, please do not hesitate to reach out to our support centre by emailing us at support@eztix.com. Please include the email used to purchase your tickets and details of your concern.

You may have received an error message during your purchase process.

It may have been either a 400 or 500 code error or simply a blank screen and you may wonder if your order has gone through.

This could have been caused by many factors:

1. Your session expired and you were taking too long to complete the order.

2. Your internet connection has cut out.

3. An issue with your computer.

4. Your credit card was invalid (there should be a specific error message indicating this).

Next steps:

1.  Check your email and junk folder right away. If the order went through, you will have received a confirmation email with the details of your purchase.

2. Before attempting another purchase, please email us at support@eztix.com or call us a with the details of your concerns and we will do our best to assist you.

By Telephone

North America: 1-800-656-0713

Mexico: +52 55 4170 7517

Europe: +44 203 514 2639

New Zealand: +64 9801 0365

Australia: +61 280152111

Thailand : + 66 (60) 0024180

International: +883 510008273389

Do not be alarmed, we have not double charged you. This recurring charge is a label some credit card companies use for charges that have an authentication token attached to the transaction. It is not in fact a recurring charge but a method to adjust an order without re-entering one’s payment details. Transactions are not altered without your authorization. Please review your credit card statement to ensure you see only one transaction and rest assured that no other transactions will appear unless you purchase more tickets.

If you have further concerns about this, please contact support@eztix.com.

If you can’t find your tickets or are having any other issue, please send us an email at support@eztix.com and we’d be happy to help you.

Yes, but please be sure they are able to walk approximately two miles.

Absolutely not! Our tours combine architectural commentary, historical facts, local culture and culinary insight into a unique 3-hour experience. Imagine walking through the city eating our local artisans’ most delicious foods while learning the neighborhood from real locals.

Please be sure and let us know if you (or anyone in your group) is a vegetarian, and we can accommodate them. Other food allergies may be accommodated if at all possible, but it is not guaranteed. As long as we know in advance, we can do our best to accommodate your needs.

Yes, advance ticket purchase is required. Events typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance.

Sorry, but we do not provide a waiting list. If a date and time is sold out, please email us to let us know what date you are interested in, and we will do our best to accommodate.

Gratuities are greatly appreciated, although not mandatory. The standard gratuity in the service industry is 15%-20%.

Yes, bathrooms are available during the tour at selected food-tasting locations. Your guide will indicate where restrooms are located.

The tours are held rain, shine, or snow. In the event of inclement weather, we will spend as much time as possible inside the food establishments on the tour. We also provide ponchos in case of sudden weather changes or if you do not have your own umbrella. However, we advise to check the weather conditions for your days event and dress appropriately.

All locations are wheelchair accessible. For guests that are hard of hearing, a written script of the narration will be available at the ticket office upon request.

At this time, we do not offer tours in any other languages except English.

We absolutely do! We can accommodate a variety of special requests (corporate outings, conventions, family reunions, class reunions, birthday parties, bachelor/bachelorette parties, out of town guests,  festivals, parades, grand openings and more).

You should bring with you a camera and a small bottle of water. When it’s really hot out, we recommend an application of sunscreen on exposed parts of the body and a lightweight pair of sunglasses. During the cooler seasons it’s important to wear and an extra layer of clothing and consider bringing gloves. If it looks like rain we can provide you with a plastic rain poncho or better yet, bring your umbrella!

Still have questions?

Contact our team directly by phone, email or form below